Frequently Asked Questions

How long should an ice machine last?
Where do I get service for an ice machine?
What type refrigerant is used?
What warranties are available from the manufacturers?
How are the machines shipped? Who pays the freight?
What payment methods are available?
Should we purchase or lease the equipment?
How do I apply for a lease?

How long should an ice machine last?

Today's machines are much more reliable than in years past. A newmachine can last as long as 10 years, depending on water quality, frequency of use and environmental conditions. Humidity, dust and salt air can severely shorten the lifespan of an ice maker. Ideal operating conditions are an air conditioned interior room or hallway.

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Where do I get service for an ice machine?

Factory trained service technicians are available world wide. We can assist in locating a service technician in your area.

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What type refrigerant is used?

Hoshizaki: R404A
Manitowoc: R404A
ARCTIC TEMP: R-22
MIPS LLC: R404A

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What warranties are available from the manufacturers?

Hoshizaki offers a 3 year parts and labor warranty on all parts of the cubers and 5 years on the compressor; 2 year parts and labor warranty on all parts of the flakers and 5 years on the compressor.

Manitowoc offers a 3 year parts and labor warranty on all parts of the cubers and dispensers. An additional 2 years on the parts &labor of the evaporator and an additional 2 years on the compressorparts.

ARCTIC TEMP variable, contact Ice Machines INTL Inc.

MIPS LLC: variable, contact Ice Machines INTL Inc.

Please note that manufacturers’ warranties are paraphrased. Complete details can be provided upon request.

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How are the machines shipped? Who pays the freight?

Hoshizaki: FOB, Kinston, NC 28501

Manitowoc: FOB, Columbia, SC 29223

ARCTIC TEMP: FOB, Longwood, Fl 32750

MIPS: FOB, Myrtle Beach, SC 29577

Please note that equipment availability may influence the shipping origin. Complete details can be provided upon request.

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What payment methods are available?

• Lease with option to buy
• VISA
• MasterCard
• EFT (Electronic fund transfer)
• Certified check
• Irrevocable International Letter of Credit

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Should we purchase or lease the equipment?

Both purchasing and leasing have advantages. Your particular business goals and financing needs will determine which is better for you.We recommend that you consult you business and tax advisor when making the decision.Some advantages of purchasing:

• Lowest overall price
• No monthly payment to schedule
• You hold title
• Advantages of leasing:
• Low down payment
• Capital not committed in a lump sum
• Tax deductions may be better

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How do I apply for a lease?

Contact us to let us know your equipment needs. Most lease applicationscan be taken over the telephone, some documents will be faxed, final lease documents requiring original signature will be overnight express delivered.

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